Orders placed before 2:00 PM CST, Monday through Friday are shipped the same day. Orders placed after 2:00 PM CST are shipped the following day. Orders placed after 2:00 PM on Friday, through Saturday and Sunday, are shipped on the following Monday. You will receive an email with your tracking number as soon as your order ships! Delivery estimates are shown at checkout. Any items in your order that are out of stock or back ordered will ship as soon as we have them back in stock, which is typically within one to two weeks.
Hassle-Free Returns Policy
You may return some new, unopened items within 30 days of delivery for a full refund (upon return approval). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some items are not able to be returned due to sterilization and hygiene issues. We are required to follow health and safety guidelines regarding items such as polishes, dip powders, product removers, etc. In addition, we are not able to provide return labels for hazmat products. If you have a question about this, please feel free to reach out to us!
What if I accidentally order the wrong item, or just changed my mind? We get it, accidents happen and things change! In these cases, we just ask that you cover the return shipping. This does require return approval, so please contact us first!
What if I receive a damaged or defective item? No worries! We will get you taken care of with a replacement or refund, whichever is appropriate. Please don't hesitate to reach out to us!
Refunds for returned items are typically processed within 24 hours after delivery to our warehouse. Please allow 3-5 business days for your bank to process those funds.
If you need to return an item, or your item arrived defective or damaged, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to any address within the continental U.S.
If you need your order by a specific date, please contact us! We are always happy to help accommodate when we can.
We are now offering multiple options for flat rate shipping! You will be prompted to choose your shipping option at checkout.
$4.00 USPS Flat Rate - Delivery in 10 to 14 Business days after your order ships- Your order will ship via USPS First Class or Parcel Select ground. Our economy option offers savings on your shipping cost with a little bit longer wait.
$8.00 UPS Surepost - Delivery in 3 to 5 business days after your order ships- Your order will ship via UPS Surepost or Ground. Delivery is typically much faster with this option.
Free Shipping - Orders over $75 qualify for free shipping. Your order will ship via UPS Surepost or UPS Ground.
Expedited Shipping - We are able to expedite non-hazmat items with next day or second day shipping! Contact us for eligibility and pricing, we would be happy to help!
Local Pickup
Our local customers can now choose to pick up their order at our warehouse! Orders placed before 11AM Monday through Friday are eligible for pick up after 1PM. Orders placed after 11AM can be picked up the next day. Orders placed after 11 AM on Friday, or on Saturday and Sunday can be picked up after 1PM on the following Monday. You will receive an email with a map to our warehouse when your order is ready for pickup. If you would like to shop in person at our showroom, please give us a call first to confirm that we have sales staff available to help you! Give us a call at 417-751-0132.