Free Shipping
Qualifying orders over $85 ship free within the continental United States.
Help Center
Nail Supply Inc Help Center
How can we help?
Find answers about orders, shipping, returns, pickup, and account support—or connect directly with our customer-service team.
Quick Info
The answers you need, at a glance.
These highlights cover our most common questions. For complete eligibility, timing, exclusions, and instructions, review the full Shipping & Returns policy.
Same-Day Shipping
Most in-stock orders placed before 2:00 PM Central, Monday–Friday, ship the same business day.
Eligible Returns
Eligible items may be returned within 30 days after approval. Health and sanitation restrictions apply.
Orders & Tracking
Where can I check my order status?
Sign in to your Nail Supply Inc account to review your order status and available tracking information.
When will I receive tracking information?
Tracking is emailed to the address associated with your order after the shipment is processed. Most orders receive tracking within 24 hours.
Can I change or cancel an order?
Call or text us as soon as possible at 417-582-7799. We will try to help before the order enters the shipping process, but changes and cancellations cannot be guaranteed.
Can I place a custom or bundle order by phone?
Yes. Our team can help identify compatible products and build an order for your needs. Call or text 417-582-7799.
Shipping & Pickup
How quickly will my order ship?
Most in-stock orders placed before 2:00 PM Central, Monday–Friday, ship the same business day. Orders placed later, on weekends, or on holidays ship on the next available business day.
Which carriers do you use?
Available UPS and USPS services are displayed during checkout. Eligible expedited options may also appear for non-hazardous items.
How does free shipping work?
Orders over $85 qualify for free shipping within the continental United States. The available free-shipping method is selected based on the order and destination.
Can I pick up my order locally?
Eligible local orders can be selected for warehouse pickup during checkout. Wait for your ready-for-pickup email before arriving.
Returns & Order Problems
How do I request a return?
Contact our team before sending anything back. Include your order number and the item you would like to return. We will confirm eligibility and provide return instructions.
Are all products returnable?
No. Health, hygiene, and sanitation requirements make some products ineligible for return. Please review the complete return policy or contact us before shipping an item back.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and details about the affected item. Our customer-service team will provide the appropriate next steps.
When will I receive my refund?
Approved refunds are issued after the returned merchandise is received and inspected. Your bank may require additional business days to post the funds.
Location & Support
Can I shop in person?
Our Ozark showroom is available by appointment. Call or text before visiting so we can confirm that a sales team member is available.
Where is Nail Supply Inc located?
Nail Supply Inc is located at 2151 Lakeland Drive, Ozark, Missouri 65721.
How do I reach customer service?
Call or text 417-582-7799, email info@nailsupplyinc.com, use the site chat, or visit our Contact Us page.
More Resources
Explore Nail Supply Inc.
Learn more about our company, programs, product photography, and policies.
About UsMeet the people and purpose behind Nail Supply Inc.Learn more →
Rewards ProgramLearn how to earn and redeem customer rewards.View rewards →
Perks for ProsExplore benefits for licensed beauty professionals.View pro benefits →
Color AccuracyUnderstand how product colors are represented online.Read more →
CareersExplore opportunities to join the Nail Supply Inc team.View careers →
Privacy PolicyReview how information is collected and protected.View policy →
Still Need Help?
Talk with our customer-service team.
We’re happy to help with product questions, orders, returns, warranties, and account support.