Shipping & Returns
Hassle-Free Returns Policy
You may return some new, unopened items within 30 days of delivery for a full refund (upon return approval). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some items are not able to be returned due to sterilization and hygiene issues. We are required to follow health and safety guidelines regarding items such as polishes, dip powders, product removers, etc. If you have a question about this, please feel free to reach out to us!
What if I accidentally order the wrong item, or just changed my mind? We get it, accidents happen and things change! In these cases, we just ask that you cover the return shipping. This does require return approval, so please contact us first!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, or your item arrived defective or damaged, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to any address within the continental U.S.
We are now offering flat rate shipping! Orders under $15 ship for $4. Orders over $15 ship for free!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Orders with all items in stock placed before 1:00 PM CST are shipped the same day.
Our local customers can now choose to pick up their order at our warehouse! Orders placed before 11AM Monday through Friday are eligible for pick up after 1PM. Orders placed after 11AM can be picked up the next day. Orders placed after 11 AM on Friday, or on Saturday and Sunday can be picked up after 1PM on the following Monday. You will receive an email with a map to our warehouse when your order is ready for pickup. We are not open for in-store shopping at this time. Our office is open for pickup 1PM to 4PM, Monday thru Friday.