Shipping & Returns
Hassle-Free Returns Policy
You may return some new, unopened items within 30 days of delivery for a full refund (upon return approval). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Some items are not able to be returned due to sterilization and hygiene issues. We are required to follow health and safety guidelines regarding items such as polishes, dip powders, product removers, etc. If you have a question about this, please feel free to reach out to us!
What if I accidentally order the wrong item, or just changed my mind? We get it, accidents happen and things change! In these cases, we just ask that you cover the return shipping. This does require return approval, so please contact us first!
Refunds for returned items are typically processed within 24 hours after delivery to our warehouse. Please allow 3-5 business days for your bank to process those funds.
If you need to return an item, or your item arrived defective or damaged, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to any address within the continental U.S.
We are now offering multiple options for flat rate shipping! You will be prompted to choose your shipping option at checkout.
$4.00 USPS Flat Rate - Delivery in 10 to 14 Business days - Your order will ship via USPS First Class or Parcel Select ground. Our economy option offers savings on your shipping cost with a little bit longer wait.
$8.00 UPS Surepost - Delivery in 3 to 5 days - Your order will ship via UPS Surepost or Ground. Delivery is typically much faster with this option.
Free Shipping - Orders over $50 qualify for free shipping. Your order will ship via UPS Surepost or UPS Ground. For licensed Pro Account holders, the free shipping threshold is only $15!
Expedited Shipping - We are able to expedite non-hazmat items with next day or second day shipping! Contact us for eligibility and pricing, we would be happy to help!
Our local customers can now choose to pick up their order at our warehouse! Orders placed before 11AM Monday through Friday are eligible for pick up after 1PM. Orders placed after 11AM can be picked up the next day. Orders placed after 11 AM on Friday, or on Saturday and Sunday can be picked up after 1PM on the following Monday. You will receive an email with a map to our warehouse when your order is ready for pickup. We are now open for in-store shopping every Monday, 9 AM - 4 PM! Make an appointment if you'd like to shop Tuesday - Friday! Give us a call at 417-751-0132 for more info.